1. General Policy

Whats My Home Worth provides a subscription-based digital service for real estate agents. As access to the platform is granted immediately upon successful payment, all subscription fees are non-refundable unless otherwise stated in this policy or required by applicable law.

2. Eligible Refund Scenarios

Refunds may be considered in the following situations:

• Duplicate or accidental charges
• Billing errors caused by our system
• Payment processed after a confirmed cancellation
• Proven technical issues that prevent access to the platform and cannot be resolved within a reasonable timeframe

Refund requests are assessed on a case-by-case basis and approval is at our discretion.

3. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after payment
• Partial use of the service during a billing period
• Failure to use the platform
• Lack of leads or business results
• Account suspension or termination due to breach of our Terms of Service

4. Trial Periods (If Applicable)

If a free or discounted trial period is offered, users must cancel before the trial ends to avoid being charged. Once a trial converts to a paid subscription, the standard refund policy applies.

5. Refund Process

To request a refund, users must contact us in writing and provide:

• The account email address
• Transaction reference number
• Reason for the refund request

Approved refunds will be processed back to the original payment method within a reasonable processing period, depending on the payment provider.

6. Chargebacks

We encourage users to contact us directly before initiating a chargeback. Unauthorised chargebacks may result in account suspension while the matter is investigated.

7. Policy Updates

This Refund Policy may be updated from time to time. Any changes will be published on this page and will take effect from the updated effective date.

8. Contact Information

For refund-related queries, please contact:

Email: admin@whatsmyhomeworth.co.za